1. REGULATIONS ON GOODS
Green E Fulfillment will not provide Services for any Goods/Products considered Prohibited Goods. Goods are deemed Prohibited if they fall into the categories listed below (this list may be supplemented or updated by Green E Fulfillment as necessary):
a) Goods with content, packaging, or external appearance prohibited from possession or transportation under Vietnamese Law or the laws of countries where the Goods pass through;
b) Goods with content, packaging, or external appearance that do not comply with current regulations on dangerous goods;
c) Goods that violate intellectual property rights, including counterfeit goods, knock-offs, or unlicensed products (violating trademark or copyright);
d) Goods with dangerous content or external packaging (flammable, toxic, radioactive, polluting, etc.) that may cause death, injury, infection to people, or damage to property;
e) Goods related to or containing live animals or human remains;
f) Goods containing stimulants or narcotics;
g) Goods related to or containing weapons, especially firearms, firearm parts, imitation weapons, or ammunition;
h) Goods with forms and content representing depraved or reactionary cultural products;
i) Goods containing cash, stocks, precious metals, artworks, jewelry, expensive watches, gemstones, or other high-value items, unless otherwise agreed upon by Green E Fulfillment.
Client Warranty: The Client ensures that the Goods and packaging do not contain any Prohibited Goods and that the Goods are properly preserved and packaged.
Inspection Rights: If Prohibited Goods are discovered or suspected during the service process (receiving, storage, processing, or delivery), Green E Fulfillment has the right to:
Refuse receipt/storage: Abandon, discard, or hand over such Goods to Competent Authorities or return them to the Client. The Client is responsible for all costs incurred.
Right to Inspect: Green E Fulfillment is not obligated to inspect for Prohibited Goods but has the right to do so without notice if suspicion arises or for security reasons as required by Authorities.
2. SERVICE REGULATIONS (RECEIVING, STORAGE, AND OUTBOUND)
2.1 Receiving Goods (Inbound)
a) The Client creates an inbound request on the Green E Fulfillment Portal or their own synchronized system (“Inbound Order”).
b) Conditions for Inbound: Must have an Inbound Order, not be Prohibited Goods, have full legal labeling, and include invoices/documents proving origin.
c) Documentation: Clients must provide photocopies (with a certified stamp) of inbound documents. Green E Fulfillment is not responsible for verifying the validity of these documents.
d) Required Documents:
Domestic Goods: Financial invoice/Internal delivery note (unit price may be hidden) and detailed packing list.
Imported Goods: Same as domestic, plus corresponding Customs profile (copy with unit price hidden).
e) The Client is responsible for unloading Goods from vehicles/containers at the designated warehouse or using Green E Fulfillment’s Unloading Service (fee applies).
f) Green E Fulfillment will count the quantity and check the external condition of the Goods upon receipt.
g) Both parties will sign a Delivery Note / Inbound Receipt to confirm quantity and external integrity.
2.2 Storage
a) Goods meeting external standards will be stored until an “Outbound Order” is received.
b) Damaged or substandard goods will be stored as “Exceptional Goods” in their current state.
c) Green E Fulfillment is responsible for the quantity and external safety of Goods, not for internal technical standards or quality.
d) Clients must provide specific storage instructions if required.
e) Loss or damage caused by Green E Fulfillment will be compensated per regulations.
2.3 Outbound & Delivery
a) Green E Fulfillment will release and deliver goods to the Buyer based on the bill of lading. Buyers will be instructed to check the quantity and external condition.
b) If the Client uses a different carrier, the Client is responsible for loading at the warehouse gate.
Returns: Returned goods will follow the standard Inbound-Storage-Outbound process and applicable fees.
3. RIGHTS AND OBLIGATIONS OF GREEN E FULFILLMENT
Entitled to receive Service Fees and Surcharges.
-Exempt from liability if Goods are seized or confiscated by Authorities due to non-compliance or being Prohibited Goods.
–Right to return Goods to the warehouse if delivery fails through no fault of Green E Fulfillment.
–Not responsible for Goods snatched/robbed by the Buyer.
–Right to refuse returns.
–Must ensure service quality, preserve/pack goods as instructed, and provide financial invoices.
–Must compensate for damages caused by Green E Fulfillment’s fault.
4. LIABILITY, LOSS LIMITS, AND COMPENSATION
-Periodic Audits: If discrepancies occur due to Green E Fulfillment’s fault, 100% compensation will be provided based on the invoice value.
-Loss Threshold: Green E Fulfillment is exempt from liability within a loss margin of 0.05% of the total volume of goods.
-Packaging: Responsible for packaging performed by Green E Fulfillment if loss is reported within 10 days.
-Insurance: Green E Fulfillment’s default insurance does not cover the Client’s goods. Clients must purchase their own insurance.
5. LIMITATION OF LIABILITY (DISCLAIMER)
Green E Fulfillment is exempt from all liability and compensation in the following cases:
a) Damage caused entirely by the Client’s breach of Contract.
b) Inaccurate or incomplete Recipient information provided by the Client.
c) Delays caused by traffic congestion, flight cancellations/delays, or faults by third-party contractors/the recipient.
d) Indirect damages or lost profits.
e) Goods seized/destroyed by Authorities due to lack of labels, invoices, or legal documents originating from the Client’s fault.
f) Lack of specific/timely storage instructions from the Client leading to damage.
g) Natural degradation, inherent defects, or technical errors of the Goods.
h) Unavoidable loss/damage despite security measures (force majeure or inherent risks).
i) Losses in sealed boxes/packages that cannot be inspected upon receipt.
j) Force Majeure events.
k) Partial liability if the Client is also at fault.
6. RIGHTS AND OBLIGATIONS OF THE CLIENT
–Entitled to use storage, processing, and delivery services.
–Must pay all fees in full and on time.
-Security: Responsible for protecting account credentials. All transactions via the account are the Client’s responsibility.
-Compliance: Absolutely no Prohibited Goods. Must provide all legal documents (Permits, VAT invoices, Customs papers).
-Indemnity: The Client will compensate Green E Fulfillment for all losses/costs related to handling Prohibited Goods or legal violations.
-Customer Service: The Client is responsible for product warranties, quality complaints, and after-sales programs for the Buyer.
7. CLIENT COMMITMENTS
The Client commits to:
–Goods are not Prohibited.
–No special storage requirements (temperature/humidity) unless agreed upon.
–Client is the legal owner or authorized agent of the Goods.
–All documents provided are accurate and complete.
–Client has permission from E-commerce platforms/Websites to provide Buyer data to Green E Fulfillment.
8. FORCE MAJEURE
Neither party is at fault for contract breaches caused by Force Majeure (except for payment obligations).
–The affected party must notify the other within seven (07) days with evidence.
–If Force Majeure lasts more than thirty (30) days, either party may terminate the Contract without penalties by providing written notice.
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